About
Open-minded IT professional with a proven track record in Windows Server administration, hardware troubleshooting and networking. Self-motivated and able to work independently or as part of a collaborative team. Experienced across Australia, UK, Canada and Sri Lanka.
💻IT Experience
Support Operations Engineer L2
Dijital Team
Queensland, Australia·Feb 2026 – Presentremote
- Delivering L2 support operations remotely for clients across Australia
- Handling complex technical escalations and operational workflows
- Maintaining infrastructure standards and coordinating with clients and vendors across multiple time zones
Founder
GJT Globe Tech Support
May 2025 – Presentonsite
- Founded and operate GJT Globe Tech Support, providing IT consultancy and technical support services
- Managing client relationships, service delivery and technical operations
- Offering remote and on-site IT support solutions to businesses
IT Support Specialist
Sun IT Solutions Inc
Ontario, Canada·Dec 2022 – Feb 2026remote
- Provided multi-tiered system and network support (L1, L2 & L3) to remote clients across North America
- Administered Windows server environments, network configurations and security protocols
- Maintained server backups, network infrastructure and ensured high availability of services
- Coordinated with vendors for software and hardware issues and upgrades
- Led the service desk team in resolving escalated support cases
IT Audit Analyst
James Paget University Hospitals NHS Foundation Trust
Great Yarmouth, UK·Feb 2025 – Mar 2025onsite
- Supported internal IT team to audit IT assets across the hospital estate
- Worked closely with the internal IT team on compliance and asset tracking
IT Support Engineer
TeKnowledge Inc
Colombo, Sri Lanka·Dec 2021 – Dec 2022hybrid
- Offered L1 & L2 support for internal users and remote clients
- Configured and managed server infrastructure, ensuring uptime and optimal performance
- Handled hardware and networking troubleshooting, performed routine backups
- Coordinated supplier and vendor management for IT solutions and procurement
Systems Engineer Level 2
Nebulex Pty Ltd / Gardner Smith Information Technology
Colombo, Sri Lanka·Jan 2018 – Dec 2021hybrid
- Managed team providing L1 support and resolved complex technical issues
- Monitored and maintained IT systems including network configs, firewalls and Active Directory
- Developed and implemented backup and disaster recovery solutions
- Collaborated with cross-functional teams to deploy new IT solutions
Technical Executive
Flix 11 (Private) Limited
Battaramulla, Sri Lanka·Sep 2017 – Jan 2018onsite
- Managing SME network projects and preparing cost estimation and BOQs
- Providing technical support for people using the network
- Fixing network and system faults and suggesting IT solutions to business problems
- Making sure all IT meets industry standards
Staff Officer ICT
Brandix Apparel Solutions
Batticaloa, Sri Lanka·Jun 2016 – Sep 2017onsite
- Administering LAN & WAN networks and attending to network problems
- Administering Active Directory users, groups, File Server and permissions
- Administering Firewall, Router and Switches; performing backups
- Implementing and troubleshooting hardware, software and large network printers
- Providing technical support to users and coordinating suppliers and vendors
IT Coordinator (Network & System Administrator)
The Salvation Army
Colombo, Sri Lanka·Jan 2016 – May 2016onsite
- Administering LAN & WAN networks, Active Directory, File Server and permissions
- Managing Sophos Antivirus Server and Lotus Notes Mail Server
- Administering Firewall, Router and Switches; performing AD, File and Mail server backups
- Implementing and troubleshooting server and computer hardware and software
- Providing technical support to users and coordinating suppliers and vendors
Associate Network Administrator – Operations
Imovation Solutions Pvt Ltd
Colombo, Sri Lanka·Jul 2014 – Dec 2015onsite
- Installed and supported LANs, WANs, network segments, Internet and Intranet systems under Senior Engineer supervision
- Administered servers, desktops, printers, routers, switches, firewalls, phones and smartphones
- Managed PABX system and PhonicIP softphone operations
- Managed IT Inventory using Spice Works inventory management system
- Deployed software, security updates and patches across the organisation
IT Technician
Allied Techno Services (Pvt) Ltd
Colombo, Sri Lanka·Aug 2013 – Jun 2014onsite
- Installing hardware and software systems across client sites
- Maintaining and repairing network equipment
- Troubleshooting a variety of laptops, desktops, servers and printers
- Setting up computer security measures and configuring computer networks
- Offering technical support on-site or via phone or email
📋Other Experience
Mailroom Specialist
Iron Mountain
Corby, UK·Dec 2024 – Jan 2025onsite
- Receiving, inbounding and threat-checking all inbound mail and documents
- Batching, registering, validating and scanning documents into database systems
- Quality checks ensuring image and index quality meets SLA requirements
Community Mobilizer
UNOPS
Ampara, Sri Lanka·Mar 2010 – Jun 2013onsite
- Imparting information to stakeholders to ensure understanding of project objectives
- Establishing participation frameworks guaranteeing gender and religious equity
Computer Data Entry Operator
Ministry of Science and Technology
Sri Lanka·Dec 2009 – Aug 2010onsite
- Data collection, database preparation and maintenance
Assistant District Coordinator
Ministry of Disaster Management & Human Rights
Ampara, Sri Lanka·Oct 2008 – Nov 2009onsite
- Setting up village level steering committees
- Assisting with Internal Displaced Peoples resettlement
Planning Assistant
International Labour Office (ILO)
Sri Lanka·Oct 2007 – Nov 2008onsite
- Designing and preparing graphic representations using GIS hardware and software
- Maintaining and modifying existing GIS databases
Personal Computer Operator
Peoples Bank, Sri Lanka
Thirukkovil·Aug 2004 – Dec 2005onsite
- Operating spreadsheet programs and software to load, manipulate data and produce reports
🤝Volunteer Work
Worksite Supervisor
Oxfam
East Coastal Area, Sri Lanka·Jan 2006 – Oct 2006onsite
- Appointed as Worksite Supervisor to monitor labourers and mark locations using GPS after the Tsunami
NATURE Coordinator
International Labour Organization (ILO)
Sri Lanka·Nov 2006 – Sep 2007onsite
- Coordinator for the National Association for Trade Union Research and Education (NATURE)
- Strengthened community economy by providing technical training
Skills
🌐Network & Infrastructure
LAN/WAN AdministrationActive DirectoryDNS & DHCPFirewall ConfigurationRouter & Switch ManagementNetwork SecurityTCP/IP ProtocolsWireless NetworkingVPN Setup & ManagementNetwork Monitoring
🖥️Server & Windows Administration
Windows Server 2008/2012/2016/2019Server Deployment & ConfigurationGroup Policy (GPO)File & Print Server ManagementIIS Web ServerHyper-VRemote Desktop ServicesWindows Update & PatchingPABX Systems3CX VoIP
☁️Cloud & Virtualization
Microsoft AzureAzure AD / Entra IDMicrosoft 365 AdministrationGoogle WorkspaceVMware vSphereAzure Virtual MachinesCloud MigrationOneDrive & SharePoint
🛡️Security & Endpoint Protection
SentinelOne EDRWebroot Endpoint SecurityAvanan Email SecuritySophos AntivirusEndpoint Detection & ResponseSecurity CompliancePatch Management
💾Backup & Disaster Recovery
Veeam Backup & ReplicationCloudBerry BackupDisaster Recovery PlanningAD BackupFile Server BackupBusiness ContinuityData Restoration
🖱️Remote Management & RMM
Datto RMMPRTG Network MonitorZabbixScreenConnectSimpleHelpBomgarRemote Desktop (RDP)
🎫Ticketing, ITSM & Support
ConnectWise ManageSmarterTrackSLA ManagementL1/L2/L3 SupportService Desk ManagementIncident ManagementIT Asset Management
🔌Hardware & Troubleshooting
Laptop & Desktop RepairServer HardwareNetwork Equipment MaintenancePrinter ConfigurationHardware DiagnosticsBIOS & Firmware UpdatesCable & Structured Cabling
📊Management & Projects
Project ManagementBOQ & Cost EstimationVendor & Supplier CoordinationTeam LeadershipIT ProcurementSME Network Projects
Professional Memberships
🏛️
Associate Chartered Professional Manager (ACPM)
Chartered Association of Management Institutes (CAMI) · 2023
🏛️
Professional Member – MCS (SL)
Computer Society of Sri Lanka (CSSL) · 2022
Certifications
🏆
Microsoft 365 Certified Fundamentals
Microsoft · December 2025
🏆
Kaseya Certified Technician – Datto RMM
Kaseya · December 2023
🏆
Kaseya Certified Administrator – Datto RMM
Kaseya · November 2023
🏆
Microsoft Certified Azure Administrator Associate
Microsoft · July 2021
🏆
MCSE: Core Infrastructure
Microsoft · November 2020
🏆
MCSA: Windows Server 2016
Microsoft · September 2020
🏆
3CX Basic Certification
3CX · April 2018
Education
🎓
B.Sc (Hons) in Computing
Teesside University, United Kingdom · 2014
🐧
Certified Linux Network Administrator
Turnkey IT Training Institute · 2015
🔌
CCNA – Cisco Networking
Netassist International · 2013
🪟
Windows Network Administration (Windows 2008)
Turnkey IT Training Institute · 2013
📚
Diploma in Information Technology
University of Colombo School of Computing (UCSC) · 2010 – 2012
Languages
English · Tamil · Sinhala
Gopinaath Ruthran
Support Operations Engineer L2 · MCS (SL) · ACPM · MCSE · MCSA · B.Sc (Hons)
rgnaath84@gmail.com | +44 7386 582566 (WA) | +94 77 357 0206 (WA·Direct) | linkedin.com/in/gopinaathruthran | UK: 1 Sekynden Close, Lowestoft, NR32 3FQ | LK: 41/14 Vijitha Rd, Nedimala, Dehiwala, 10350
Profile
Open-minded IT professional with a proven track record in Windows Server administration, hardware troubleshooting and networking. Self-motivated and able to work independently or as part of a collaborative team. Experienced across Australia, UK, Canada and Sri Lanka.
Technical Skills
Network & Infrastructure: LAN/WAN Administration · Active Directory · DNS & DHCP · Firewall Configuration · Router & Switch Management · Network Security · TCP/IP Protocols · Wireless Networking · VPN Setup & Management · Network Monitoring
Server & Windows Administration: Windows Server 2008/2012/2016/2019 · Server Deployment & Configuration · Group Policy (GPO) · File & Print Server Management · IIS Web Server · Hyper-V · Remote Desktop Services · Windows Update & Patching · PABX Systems · 3CX VoIP
Cloud & Virtualization: Microsoft Azure · Azure AD / Entra ID · Microsoft 365 Administration · Google Workspace · VMware vSphere · Azure Virtual Machines · Cloud Migration · OneDrive & SharePoint
Security & Endpoint Protection: SentinelOne EDR · Webroot Endpoint Security · Avanan Email Security · Sophos Antivirus · Endpoint Detection & Response · Security Compliance · Patch Management
Backup & Disaster Recovery: Veeam Backup & Replication · CloudBerry Backup · Disaster Recovery Planning · AD Backup · File Server Backup · Business Continuity · Data Restoration
Remote Management & RMM: Datto RMM · PRTG Network Monitor · Zabbix · ScreenConnect · SimpleHelp · Bomgar · Remote Desktop (RDP)
Ticketing, ITSM & Support: ConnectWise Manage · SmarterTrack · SLA Management · L1/L2/L3 Support · Service Desk Management · Incident Management · IT Asset Management
Hardware & Troubleshooting: Laptop & Desktop Repair · Server Hardware · Network Equipment Maintenance · Printer Configuration · Hardware Diagnostics · BIOS & Firmware Updates · Cable & Structured Cabling
Management & Projects: Project Management · BOQ & Cost Estimation · Vendor & Supplier Coordination · Team Leadership · IT Procurement · SME Network Projects
IT Experience
Dijital Team · Queensland, Australia
- Delivering L2 support operations remotely for clients across Australia
- Handling complex technical escalations and operational workflows
- Maintaining infrastructure standards and coordinating with clients and vendors across multiple time zones
GJT Globe Tech Support
- Founded and operate GJT Globe Tech Support, providing IT consultancy and technical support services
- Managing client relationships, service delivery and technical operations
- Offering remote and on-site IT support solutions to businesses
Sun IT Solutions Inc · Ontario, Canada
- Provided multi-tiered system and network support (L1, L2 & L3) to remote clients across North America
- Administered Windows server environments, network configurations and security protocols
- Maintained server backups, network infrastructure and ensured high availability of services
- Coordinated with vendors for software and hardware issues and upgrades
- Led the service desk team in resolving escalated support cases
James Paget University Hospitals NHS Foundation Trust · Great Yarmouth, UK
- Supported internal IT team to audit IT assets across the hospital estate
- Worked closely with the internal IT team on compliance and asset tracking
TeKnowledge Inc · Colombo, Sri Lanka
- Offered L1 & L2 support for internal users and remote clients
- Configured and managed server infrastructure, ensuring uptime and optimal performance
- Handled hardware and networking troubleshooting, performed routine backups
- Coordinated supplier and vendor management for IT solutions and procurement
Nebulex Pty Ltd / Gardner Smith Information Technology · Colombo, Sri Lanka
- Managed team providing L1 support and resolved complex technical issues
- Monitored and maintained IT systems including network configs, firewalls and Active Directory
- Developed and implemented backup and disaster recovery solutions
- Collaborated with cross-functional teams to deploy new IT solutions
Flix 11 (Private) Limited · Battaramulla, Sri Lanka
- Managing SME network projects and preparing cost estimation and BOQs
- Providing technical support for people using the network
- Fixing network and system faults and suggesting IT solutions to business problems
- Making sure all IT meets industry standards
Brandix Apparel Solutions · Batticaloa, Sri Lanka
- Administering LAN & WAN networks and attending to network problems
- Administering Active Directory users, groups, File Server and permissions
- Administering Firewall, Router and Switches; performing backups
- Implementing and troubleshooting hardware, software and large network printers
- Providing technical support to users and coordinating suppliers and vendors
The Salvation Army · Colombo, Sri Lanka
- Administering LAN & WAN networks, Active Directory, File Server and permissions
- Managing Sophos Antivirus Server and Lotus Notes Mail Server
- Administering Firewall, Router and Switches; performing AD, File and Mail server backups
- Implementing and troubleshooting server and computer hardware and software
- Providing technical support to users and coordinating suppliers and vendors
Imovation Solutions Pvt Ltd · Colombo, Sri Lanka
- Installed and supported LANs, WANs, network segments, Internet and Intranet systems under Senior Engineer supervision
- Administered servers, desktops, printers, routers, switches, firewalls, phones and smartphones
- Managed PABX system and PhonicIP softphone operations
- Managed IT Inventory using Spice Works inventory management system
- Deployed software, security updates and patches across the organisation
Allied Techno Services (Pvt) Ltd · Colombo, Sri Lanka
- Installing hardware and software systems across client sites
- Maintaining and repairing network equipment
- Troubleshooting a variety of laptops, desktops, servers and printers
- Setting up computer security measures and configuring computer networks
- Offering technical support on-site or via phone or email
Other Experience
Iron Mountain · Corby, UK
- Receiving, inbounding and threat-checking all inbound mail and documents
- Batching, registering, validating and scanning documents into database systems
- Quality checks ensuring image and index quality meets SLA requirements
UNOPS · Ampara, Sri Lanka
- Imparting information to stakeholders to ensure understanding of project objectives
- Establishing participation frameworks guaranteeing gender and religious equity
Ministry of Science and Technology · Sri Lanka
- Data collection, database preparation and maintenance
Ministry of Disaster Management & Human Rights · Ampara, Sri Lanka
- Setting up village level steering committees
- Assisting with Internal Displaced Peoples resettlement
International Labour Office (ILO) · Sri Lanka
- Designing and preparing graphic representations using GIS hardware and software
- Maintaining and modifying existing GIS databases
Peoples Bank, Sri Lanka · Thirukkovil
- Operating spreadsheet programs and software to load, manipulate data and produce reports
Volunteer Work
Oxfam · East Coastal Area, Sri Lanka
- Appointed as Worksite Supervisor to monitor labourers and mark locations using GPS after the Tsunami
International Labour Organization (ILO) · Sri Lanka
- Coordinator for the National Association for Trade Union Research and Education (NATURE)
- Strengthened community economy by providing technical training
Education
B.Sc (Hons) in Computing
Teesside University, United Kingdom · 2014
Certified Linux Network Administrator
Turnkey IT Training Institute · 2015
CCNA – Cisco Networking
Netassist International · 2013
Windows Network Administration (Windows 2008)
Turnkey IT Training Institute · 2013
Diploma in Information Technology
University of Colombo School of Computing (UCSC) · 2010 – 2012
Certifications & Memberships
Associate Chartered Professional Manager (ACPM) — Chartered Association of Management Institutes (CAMI), 2023
Professional Member – MCS (SL) — Computer Society of Sri Lanka (CSSL), 2022
Microsoft 365 Certified Fundamentals — Microsoft, December 2025
Kaseya Certified Technician – Datto RMM — Kaseya, December 2023
Kaseya Certified Administrator – Datto RMM — Kaseya, November 2023
Microsoft Certified Azure Administrator Associate — Microsoft, July 2021
MCSE: Core Infrastructure — Microsoft, November 2020
MCSA: Windows Server 2016 — Microsoft, September 2020
3CX Basic Certification — 3CX, April 2018
Contact Details
🇬🇧 United Kingdom: WA: +44 7386 582566 · Direct: +44 7418 315371 · 1 Sekynden Close, Lowestoft, NR32 3FQ
🇱🇰 Sri Lanka: WA: +94 77 357 0206 · Direct: +94 77 357 0206 · 41/14 Vijitha Rd, Nedimala, Dehiwala, 10350
Languages
English · Tamil · Sinhala
